Terms & Conditions.

Article 1Definitions

2. Agreement: A membership or class pass.
3. Member: The person who has entered into an agreement with Crazy Monkey Movement Amsterdam.
4. NDA: Crazy Monkey Unilateral Confidentiality and Nondisclosure Agreement.
5. Student Form: The registration form that is completed to become a member.

Article 2Registration and membership

1. Registration and Agreement: You can register with Crazy Monkey Movement Amsterdam by completing the Crazy Monkey Movement Amsterdam Student Form and agreeing to these Terms and Conditions.
2. Personal Membership: Crazy Monkey Movement Amsterdam membership is personal and non-transferable.
3. Mandatory Agreement: Joining Crazy Monkey Movement Amsterdam is only possible after signing and agreeing to these Terms and Conditions.
4. Membership Fees and Payment Options: Membership fees are due in advance and payable immediately. Payments must be made by direct debit or paid in person at Crazy Monkey Movement Amsterdam.

Article 3Membership, term & payment

1. Membership Period and Renewal: Memberships are for a predetermined term (e.g., one month) and are tacitly renewed one month at a time after the initial term expires.
2. Payment Information and Collection Costs: Members must keep payment details accurate and up to date. A failed payment does not automatically trigger an administration fee. Any collection costs are charged only where permitted by law and after the required notice and payment period.
3. Non-Payment Consequences: Members who fail to meet payment obligations are not permitted to participate in lessons.
4. Membership Fee Adjustments: Any change to membership fees must follow a clear contractual basis and applicable consumer law. We explain the reason, amount, effective date and any right to cancel at least 30 days beforehand. This clause does not itself permit an unrestricted increase or remove rights during an agreed fixed term.
5. Refunds and Statutory Rights: Class packs and memberships are not automatically refundable merely because you choose not to use them. This does not limit the right of withdrawal in Article 6 or any right to a refund, price reduction, cancellation or compensation under mandatory consumer law. Specific Bring One terms apply to the Bring One introduction and referral credits.
6. Membership Pause Option: Members may pause their membership once annually for 1-2 months.

Article 4Opening hours

1. Opening Hours and Schedule Changes: Crazy Monkey Movement Amsterdam may adjust its opening hours and class schedule, including online classes.
2. Holiday Closures: Crazy Monkey Movement Amsterdam may close on official and unofficial holidays.

Article 5Prohibited use of materials

1. Unauthorized Use: Members may not use Crazy Monkey Movement materials for personal financial gain, such as training, lessons, or workshops, without prior permission.
2. Consequences of Unauthorized Use: Unauthorized use may lead to proportionate measures or termination where legally justified. Any refund or compensation is assessed under the agreement and applicable law; statutory rights are not excluded.

Article 6Right of withdrawal

1. Withdrawal Period: For an online service contract, you may withdraw without giving a reason within 14 days after the day the contract is concluded. Any longer period required by law remains available. A statutory exception applies only where it actually meets the legal requirements and has been explained before purchase. The Bring One introduction's 14 days of classes are separate from this cooling-off period.
2. Notification: Send a clear withdrawal statement to info@crazymonkey.nl or Westerstraat 158-H, 1015 MP Amsterdam. Include your name and enough information to identify the purchase. Sending the statement before the deadline is sufficient. No reason is required. An optional model statement is available in the Bring One withdrawal information.
3. Refund: Amounts due are refunded within 14 days after withdrawal, by the original payment method unless you expressly agree otherwise, without a refund fee.
4. Starting During the Cooling-off Period: A proportional charge for services already provided is possible only if you expressly requested an early start and the required information and consent were properly recorded. Without those legal requirements, no such deduction is made. A statutory right is not automatically waived by booking or attending a class. Loss of withdrawal rights after full performance applies only where all legal requirements have been met.

Article 7Termination of membership

1. Termination Process: You may terminate by a clear email to info@crazymonkey.nl, stating your name and desired termination date. No special subject line or reason is required. Any other cancellation method required by law remains available.
2. Cancellation Timing: During a lawful initial fixed term, the agreed end date applies unless an earlier statutory or contractual termination right exists. After automatic renewal, cancellation is not restricted to the end of an extra fixed term.
3. Notice Period: After automatic renewal, the notice period is no more than one month. Any shorter or immediate termination right under the law or the specific agreement remains available.

Article 8Risk and liability

1. Participation: Movement practice involves physical risks. Follow safety instructions, use equipment appropriately and tell your coach about limitations relevant to safe participation.
2. Our Responsibility: Crazy Monkey Movement B.V. remains responsible for its obligations and for damage where the law makes it liable. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for intentional conduct or gross negligence.
3. Personal Property: Take reasonable care of your belongings. Responsibility for loss, theft or damage is assessed under applicable law; it is not automatically excluded.
4. Consumer Rights: Participation does not waive statutory rights. There is no general obligation for a consumer to indemnify Crazy Monkey against all claims. Medical expenses and any compensation depend on the circumstances, insurance and applicable law.

Article 9Complaints handling

1. Complaints Procedure: Complaints must be submitted via email to info@crazymonkey.nl, including contact details and a description of the complaint.
2. Resolution of Disputes: Crazy Monkey Movement Amsterdam will strive to resolve disputes amicably.

this practice belongs to everyone who practices it, and to no one in particular