Privacy Policy.

01Information we collect

Personal information

• Contact Information: Name, email address, phone number, and mailing address.
• Account Information: Username, password, and other authentication details.
• Payment Information: Payment and billing records needed to manage purchases. Payment processors handle card and bank details through their checkout.

Website and device information

• Usage Data: Information about how you use our website, including access times, browser types, and the pages you visit.
• Device Information: IP address, device type, operating system, and browser type.

Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

02How we use your information

We use the collected information for various purposes, including:

• To provide, operate, and maintain our services.
• To improve, personalize, and expand our website.
• To understand and analyze how you use our website.
• To process transactions and manage your orders.
• To provide customer service and necessary information about your purchase, account and bookings. Marketing is handled separately and requires consent or another applicable permission under electronic marketing law. Every marketing email must offer a way to unsubscribe.
• To find and prevent fraud.

03Sharing your information

We do not share your personal information with third parties except in the following circumstances:

• Service Providers: We may share your information with third-party service providers that perform services on our behalf, such as payment processing, data analysis, email delivery, and customer service.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

04Security of your information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

05Your privacy rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You have the right to request that we correct any personal information you believe is inaccurate or incomplete.
• Deletion: You have the right to request that we delete your personal information, under certain conditions.
• Objection: You have the right to object to our processing of your personal information.
• Portability: You have the right to request that we transfer the information that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at info@crazymonkey.nl.

Bring One invitations

Data and purpose: Guests supply their own name and email address and the inviter's name. We match these with the relevant introduction purchase, membership type, first payment status and credit record to administer the invitation, prevent duplicate claims and resolve corrections. Do not submit another person's email address for them.

Legal bases: We process the guest's details to take the steps they request before purchase and perform the introduction agreement. Referral matching, credit administration and proportionate fraud prevention also serve our legitimate interest in running the referral offer correctly. Statutory financial records are processed to meet legal obligations. You can object to processing based on legitimate interests.

Who receives the data: Authorised Crazy Monkey staff use Kajabi for the invitation form and Trainin for purchases, bookings and account administration. Payment providers handle payment processing. The inviter may be told that a reward has been earned, but does not receive the guest's attendance, payment details or health information. A personalised invitation link contains the inviter's name, visible to the people they share it with.

Video and international processing: The Bring One studio video uses Wistia. We configure its do-not-track option to disable viewing-session tracking. Content delivery still involves technical connections to the video host. Kajabi and video service providers may process data outside the European Economic Area, including in the United States. Kajabi's Data Protection Addendum includes European Commission Standard Contractual Clauses for relevant transfers. Contact us for information about the safeguards applicable to your data.

Retention: An invitation form that does not lead to a purchase is retained for no longer than 90 days, unless an unresolved request or dispute requires it. For a completed referral, the matching record is retained while credit remains outstanding and for up to 24 months after the credits and related disputes are settled. Financial records subject to a statutory retention obligation are retained for that legally required period. We keep only the information needed for that purpose.

Email preferences: Submitting an invitation form is not, by itself, consent to newsletters or offers. A technical subscriber label in a platform does not establish that consent. Promotional emails may only use a separately documented permission or a properly applicable existing-customer exception. Necessary purchase and booking communications are separate.

Your rights: You can ask for access, correction, deletion, restriction or portability where applicable, object to legitimate-interest processing, and withdraw any consent without affecting earlier lawful processing. Email info@crazymonkey.nl. We normally respond within one month. You may also complain to the Autoriteit Persoonsgegevens.

06Changes to this policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

07Contact us

this practice belongs to everyone who practices it, and to no one in particular